EMSQuiz Privacy Policy

1. Introduction

At EMSQuiz, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform, website, and mobile applications.

By using EMSQuiz, you consent to the data practices described in this Privacy Policy.If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us:

• Name and email address (for account creation)
• Profile information (EMS certification level, study goals)
• Payment information (processed securely through Stripe)
• Communication preferences
• Support inquiries and feedback

Educational Data

To provide personalized learning experiences, we collect:

• Quiz and test performance data
• Study progress and learning analytics
• TEI (Technology Enhanced Items) interaction data
• Time spent on different topics and question types
• Learning preferences and difficulty levels
• Clinical scenario performance

Technical Information

We automatically collect certain technical information:

• Device type, operating system, and browser information
• IP address and general location information
• Usage patterns and app interaction data
• Crash reports and performance metrics
• Cookies and similar tracking technologies

Information We Do NOT Collect

3. How We Use Your Information

Educational Services

• Provide personalized learning experiences and study recommendations
• Track your progress and identify areas for improvement
• Generate performance analytics and predictive insights
• Customize content difficulty and question selection
• Enable TEI features and interactive learning tools

Platform Operations

• Create and maintain your user account
• Process payments and manage subscriptions
• Provide customer support and technical assistance
• Send important updates about service changes
• Ensure platform security and prevent fraud

Product Improvement

• Analyze usage patterns to improve our educational content
• Develop new features and enhance existing functionality
• Conduct research to improve learning outcomes
• Test and optimize our AI-powered recommendations

Communication

• Send study reminders and progress updates (if enabled)
• Provide educational content and exam preparation tips
• Notify you of new features and platform updates
• Respond to your inquiries and feedback

4. Privacy Law Compliance

FERPA Compliance

For educational institutions and their students:

• We act as a "school official" with legitimate educational interests
• Educational records are used only for authorized educational purposes
• We implement appropriate security measures to protect student data
• We do not disclose educational records without proper authorization
• Students and parents have rights to access and correct records

COPPA Compliance

For users under 13 years of age:

• We do not knowingly collect personal information from children under 13
• If we discover we have collected such information, we delete it promptly
• Schools may provide consent on behalf of students for educational use
• Parents have the right to review and delete their child's information

State Privacy Laws

We comply with applicable state student privacy laws and regulations. This includes restrictions on the collection, use, and disclosure of student personal information and requirements for data security and breach notification.

5. How We Share Your Information

Service Providers

We may share information with trusted service providers who help us operate our platform:

Legal Requirements

We may disclose information when required by law:

• To comply with legal obligations, court orders, or government requests
• To protect the rights, property, or safety of EMSQuiz, our users, or others
• To investigate potential violations of our Terms of Service
• In connection with a business transfer or acquisition (with user notification)

Educational Institutions

If your school or educational institution has an account with us, we may share your educational progress and performance data with authorized school officials for educational purposes only.

6. Data Security and Protection

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure cloud infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy

Data Breach Response

In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law. We maintain an incident response plan to quickly address and contain any security incidents.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Educational progress data is retained to maintain your learning history, but you can request deletion of your account and associated data.

7. Your Privacy Rights and Choices

Access and Control

You have the right to:

• Access and review your personal information and educational data
• Update or correct inaccurate information in your profile
• Download your data in a portable format
• Delete your account and associated data
• Opt out of non-essential communications

Communication Preferences

You can control what communications you receive from us through your account settings. You may opt out of promotional emails while still receiving important service updates.

Cookie Controls

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our platform.

8. Cookies and Tracking Technologies

Types of Cookies We Use

Third-Party Analytics

We use analytics services to understand how our platform is used and to improve our educational content. These services may use cookies and similar technologies, but we ensure that student data is anonymized and protected.

9. International Users and Data Transfers

EMSQuiz is based in the United States. If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the United States. We ensure that such transfers comply with applicable data protection laws.

GDPR Compliance (EU Users)

For users in the European Union, we provide additional privacy protections in accordance with the General Data Protection Regulation (GDPR), including the right to data portability, the right to be forgotten, and the right to object to processing.

10. Children's Privacy

If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Sending email notifications to registered users
• Providing in-app notifications for significant changes
• Updating the "Last Updated" date at the top of this policy

Your continued use of EMSQuiz after changes become effective constitutes acceptance of the updated Privacy Policy.